Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cynthia Phillips

Cynthia Phillips

July 17, 2024

5  out of  5
rating by Cynthia Phillips
"Always a good experience with his office and staff for over 25 years now. Very professional and concerned."
We responded:
"Thanks so much for the kind words! We truly appreciate your business and look forward to working with you for years to come. "
Profile photo of Nicole Smith

Nicole Smith

June 28, 2024

5  out of  5
rating by Nicole Smith
"Evan and his office are always very responsive and take care of our requests very quickly. Highly recommend them!! Great customer service !!"
We responded:
"Nicole, thank you so much! "
Profile photo of Paul Winston

Paul Winston

June 12, 2024

5  out of  5
rating by Paul Winston
"I would like to shout out Olivia for making my experience stress free, smooth and seamless. The process might have taken about 30 minutes total. I also asked about renters insurance, she sent that quote and my auto insurance was lower. Needless to say I agreed to the quotes and very happy with my monthly total! Thanks again Olivia!"
We responded:
"Paul, thanks so much for the kind words. We enjoy helping people save on their insurance costs. "
Profile photo of Timothy Collins

Timothy Collins

May 21, 2024

5  out of  5
rating by Timothy Collins
"We have been with State Farm for 45 years and with Evan and his awesome team for 20 years. The agency is the best. We have always received the best service from his team whether and update to our services or a new item added to our policy. They are fast, very efficient and the most important thing they are always very Friendly! Go Team Richmond!"
We responded:
"Timothy, than you for such a wonderful review! I am so happy and honored that you trust my office with your insurance coverage! Thank you for your support and loyalty to my team! "
Profile photo of Josh Farrell

Josh Farrell

April 23, 2024

5  out of  5
rating by Josh Farrell
"Evan and his team consistently go above and beyond. wouldn’t consider using anyone else for my insurance needs."
We responded:
"Josh, it's been an honor and a pleasure working with you and your family all these years. Thanks for allowing us to serve you. "
Profile photo of Kevin Grubbs

Kevin Grubbs

April 2, 2024

5  out of  5
rating by Kevin Grubbs
"Ive been with Evan for over 25 years! Olivia and the whole team is awesome. Thanks for the great service!"
We responded:
"Hey Kevin, thanks so much for letting us know you're happy with our service. We truly appreciate your business and look forward to working with you for many years to come. "
Profile photo of Tom Kerns

Tom Kerns

March 8, 2024

5  out of  5
rating by Tom Kerns
"Evan has been my goto insurance guy for years and has insured countless vehicles and most of my homes. Him and his staff always given me good advice which others had lead me astray. Can't say how much I appreciate their business professionalism which had kept me as a long time customer."
We responded:
"Tom, thanks so much for the kind words. We've enjoyed working with you all these years and hope we can do so for years to come. Have a great weekend! "
Profile photo of Phylaine Henselin

Phylaine Henselin

February 29, 2024

5  out of  5
rating by Phylaine Henselin
"The absolute BEST!!! This team is so great, I feel like I'm talking to an old friend when I call. We have been with Evan since moving here, over 20 years ago, trusting the team with ALL of our insurance needs. Without fail, this team has always been available for help and even advice whenever I've asked or needed it. They've also made many suggestions that have saved us money throughout the years. We are so appreciative of you all, words cannot express. Thank you so much!"
We responded:
"Phylaine, thank you so much for your awesome review. We love our clients and take pride in the relationships we build with them over the years. Thanks for trusting us, we appreciate you! "
Profile photo of Bryan W

Bryan W

February 25, 2024

5  out of  5
rating by Bryan W
"I recommend this agency to everyone!! They have been so cooperative and professional these 3 years that I've been with. The staff is amazing and responds quickly!"
We responded:
"Bryan, thank you for such a great review! "
Profile photo of jammi weaver

jammi weaver

February 22, 2024

5  out of  5
rating by jammi weaver
"Olivia was wonderful and helped me adjust my rates. Great service and highly recommend!!"
We responded:
"Jammi, thanks so much for the kind words. We think Olivia is wonderful too! "
Profile photo of Tyler hawkins

Tyler hawkins

February 14, 2024

5  out of  5
rating by Tyler hawkins
"I was rated at a great price and was very well taken care of by Olivia. She was very friendly, helpful and patient with my concerns. Best customer service I’ve had in a while"
We responded:
"Tyler, thank you for such a wonderful review! I am thrilled Olivia was able to find you such a great price as well as provide great service. "
Profile photo of Lauren

Lauren

January 29, 2024

5  out of  5
rating by Lauren
"Evan & his team are so nice. They helped me out when I bought a new car. They know their stuff, they're professional, detailed & try their best to do what works for you. I've used Geico & Progressive but I went back to State Farm because I love them. I also LOVE that I can directly call the office for help without having to go through those awful automated questions!!! Definitely recommend these guys!"
We responded:
"Lauren, thanks so much for the review. Having great clients like you drives us to provide the best possible service we can. "
Profile photo of m sheppard

m sheppard

January 26, 2024

5  out of  5
rating by m sheppard
"Evan and his staff are so supportive. They are always willing to answer any questions that I may have. I've been with this Agency for many many years. If you're looking for great customer service give this Agency a call."
We responded:
"Mary, thank you so much! We've really enjoyed working with you and your family all these years. "
Profile photo of Sara Gibbs

Sara Gibbs

January 4, 2024

5  out of  5
rating by Sara Gibbs
"Eric and Ella have been so helpful when I wanted to change insurance companies. They helped me find the best deal and applied as many discounts that would apply to me. The communication was easy and consistent."
We responded:
"Thank you so much for your kind words.. "
Profile photo of Gui Oba

Gui Oba

December 20, 2023

5  out of  5
rating by Gui Oba
"I have only been with their agency for a short time since moving to the area, but I have had a pleasant experience. I called them to add renter's insurance, and they attended to it quickly enough that I had the finished documentation to send to my landlord within the same afternoon. During the process of transferring my existing auto insurance from a different state, they were prompt and communicative. I appreciated the use of text messages for quick questions, as it didn't interrupt my workdays. Namely, I primarily worked with Ella, who has been very courteous."
We responded:
"Thanks for letting us know about your experience! We're lucky to have Ella as part of our team. "
Profile photo of Greg Powers

Greg Powers

December 20, 2023

5  out of  5
rating by Greg Powers
"Evan has always taken care of my family's insurance needs."
We responded:
"Greg, thanks for the kind words. It's always been a pleasure working with you and your family. "
Profile photo of Craig Mertz

Craig Mertz

December 8, 2023

5  out of  5
rating by Craig Mertz
"Evan has been my families agent for years. Great agent/Great Staff. Home/Auto/Personal. Very responsive and helpful!"
We responded:
"Craig, thank you for such a great review! We are always here when you need us! "
Profile photo of Ethan Bazan

Ethan Bazan

November 23, 2023

5  out of  5
rating by Ethan Bazan
"Team is always upbeat and very kind when calling in! I remember when I first started using Evan as my agent and I’m glad I did! Shoutout to Ella for her amazing customer service too!"
We responded:
"Ethan, thank you so much for the kind words. We really appreciate you trusting us with your insurance. Have a great day! "
Profile photo of Sharon Ruff

Sharon Ruff

November 7, 2023

5  out of  5
rating by Sharon Ruff
"Olivia is Always upbeat and pleasant . She is easy to talk about anything with if she doesn't have the answers she will follow-up with you once she does. We just adore her!"
We responded:
"Sharon, thank you so much for your kind words. We think Olivia is awesome too! "
Profile photo of Sandy Arneson

Sandy Arneson

September 7, 2023

5  out of  5
rating by Sandy Arneson
"Staff is wonderful. Helped with so many questions after the passing of a family member. Thank you!"
We responded:
"Sandy, thank you for such a wonderful review, and we are so sorry for your loss and are here to help! "
Profile photo of Kaitlyn Sampson

Kaitlyn Sampson

January 30, 2023

5  out of  5
rating by Kaitlyn Sampson
"In the last six months I have moved to a new state, leased a new apartment, needed to make a vehicle claim, and became a first time home owner. Evan and his team helped us seamlessly transition our policies between states, are easy to reach and knowledgeable, provide excellent service, and really helped out during a lot of life changes. I could not be happier with the attention and quality of service that has been provided. Thank you!"
We responded:
"Kaitlyn, thanks so much for the kind review!!! We've enjoyed assisting you and your family and hope to do so for years to come. "
Profile photo of Brett Grimes

Brett Grimes

January 11, 2023

5  out of  5
rating by Brett Grimes
"I was recently in an accident and I felt a little lost. Calling my agent and speaking with his team took a ton of weight off my chest. I’m happy we chose this team for our home and auto ins."
We responded:
"Brett, we really appreciate your kind review. "
Profile photo of Camilla Chester

Camilla Chester

January 10, 2023

5  out of  5
rating by Camilla Chester
"The services provided by Evan, Olivia and their team are great! I was in need of auto insurance, I received other quotes but the kind, well informed customer service I received from Olivia sealed the deal. Evan was great too helping me navigate through technical issues. Great service, great team!"
We responded:
"Camilla, thank you so much for your kind words. Thank you for choosing State Farm!"